3. An omnichannel bank
Another fundamental most readily useful training is the entire process of electronic change in finance
In Italy, the true amount of branches is decreasing. In 2017, the quantity of branch areas in Italy dropped from about 29,000 to simply over 27,000. an additional estimate additionally foresees that, by 2020, how many working branches could decrease even more to 24,000.
This is certainly in line with the newest actions and requirements of customers, whom like to perform banking operations through their products and just go right to the branch simply to request advice or even for other more complex tasks.
Conventional financial institutions must keep this trend at heart and seek to build a client experience around their clients for which all available touch points function consistently and they are integrated seamlessly through the entire client journey.